Listen to the post from Don of Focus V, he can and will steer you in right direction. Was straightforward with me and resolved my issue via video chat. Hope you get sorted.
I got a response rather quick when first reaching out to them. but not so much the 2nd time after sending the same request. i kinda had to bug them for them to get back to me. moral of story, annoy them lol
I had a response from their customer service in less than 24 hours. Maybe reach out again?
Listen to the post from Don of Focus V, he can and will steer you in right direction. Was straightforward with me and resolved my issue via video chat. Hope you get sorted.
Incompetency is the Norm now, get used to it
Now? It has been like that since Randal was forced out almost 2 years ago. It's also why there haven't been any upgrades, just new colors.
I did email them again yesterday still no response
Hey Nelson, DM the email you submitted your ticket with, I'll look into what's going on. Thank you!
Make another attempt today and then follow up on Monday if you don’t hear anything.
I got a response rather quick when first reaching out to them. but not so much the 2nd time after sending the same request. i kinda had to bug them for them to get back to me. moral of story, annoy them lol